Privacy Policy

1. Introduction

Infused AI Solutions LLC ("InfusedAI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit infusedai.io, use our contact center, telephony, and messaging platforms, or communicate with us by phone, SMS, or email (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

We collect information you give us directly, such as your name, company name, email address, phone number, business details, account credentials, and payment information (which is processed by third-party payment processors and not stored by us).

2.2 Information Collected Through the Service

When callers or message recipients interact with the Service on behalf of a subscribing business, we collect information needed to serve that business, such as the caller's name, phone number, address, the nature of the service request, appointment details, and call recordings and transcripts.

2.3 Automatically Collected Information

We automatically collect certain technical information, such as device information, IP address, approximate location, and usage patterns on our website.

Mobile information and text messaging: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third parties.

3. How We Use Your Information

We use the information we collect to provide and operate the Service; answer and route calls; schedule appointments and send related SMS confirmations and reminders; process transactions and manage accounts; communicate with you about the Service; develop and improve features; comply with telecommunications carrier requirements; prevent fraud and abuse; and meet our legal obligations.

4. Information Sharing and Disclosure

We may share information in the following limited circumstances:

• Service providers: with third-party vendors that help us operate the Service (such as hosting, telephony, analytics, payment processing, and customer support), who are bound by contractual protections;
• Your business: caller information collected through the Service is shared with the subscribing business the caller was trying to reach;
• Business transfers: in connection with a merger, acquisition, or sale of assets;
• Legal requirements: when required by law, court order, or governmental authority;
• With consent: for any other purpose with your explicit consent.

We do not sell personal information, and we do not share phone numbers or SMS consent data with third parties for their marketing purposes.

5. Data Security

We use reasonable technical and organizational safeguards to protect information, including encryption of data in transit (HTTPS/TLS), secure hosting, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this Policy. Account information is retained while your account is active and for a reasonable period thereafter for legal and business purposes. Call recordings and transcripts are retained according to your plan settings and applicable law.

7. Your Rights and Choices

Depending on your location, you may have the right to request access to your personal information, correction of inaccurate information, deletion of your personal information, a portable copy of your data, or to object to certain processing. You may opt out of marketing communications at any time. To exercise any of these rights, contact us at contact@infusedai.io.

SMS Opt-Out

You may opt out of SMS messages at any time by replying "STOP" to any message you receive from us. Reply "HELP" for help. Message frequency varies, and message and data rates may apply depending on your carrier.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember preferences and understand how the site is used. You can disable cookies in your browser settings, though some site features may not function properly without them.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

10. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.

11. International Data Transfers

Information may be processed in countries other than your own. Where that occurs, we take steps to ensure it receives protection consistent with this Policy.

12. California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.